1. Overview

These terms govern the use of jopy.agency (the "Website") and any consulting engagement (the "Services") provided by Peter Jopy trading as Jopy.agency ("we", "us", "our"), based in Sydney, Australia. By using this Website or engaging our Services, you ("the Client") agree to these terms in full.

2. Services and scope

We provide on-demand business auditing and consulting services, producing structured documentation in markdown format ("Deliverables"). The specific scope of each engagement is agreed upon during the discovery phase. Any work outside the agreed scope requires separate written agreement and may incur additional fees.

We reserve the right to decline or discontinue any engagement at our discretion, including where we reasonably determine that the Client's business, requirements, or conduct are incompatible with our services.

3. Pricing and payment

Engagements are billed at $6,000 AUD per fortnight (14 calendar days). Payment is due at the start of each billing period via Stripe. The Client may pause or cancel their engagement at any time by providing written notice before the next billing period begins. No partial refunds are issued for unused days within a paid billing period.

4. First-week money-back guarantee

If the Client is not satisfied with the Services during the first seven (7) calendar days of their initial billing period, the Client may request a full refund of that period's payment. This guarantee applies only to the first billing period of a new engagement and must be exercised by written notice within the seven-day window. Subsequent billing periods are not eligible for this guarantee.

5. Client responsibilities

The Client agrees to: provide timely access to the people, systems, information, and materials reasonably required to perform the Services; designate a primary point of contact who has authority to make decisions on the Client's behalf; respond to requests and approvals within a reasonable timeframe; and ensure that all information provided to us is accurate and complete to the best of the Client's knowledge.

Delays caused by the Client's failure to meet these responsibilities do not extend timelines or entitle the Client to any refund or reduction in fees.

6. Intellectual property

Deliverables: Upon full payment for the relevant billing period, the Client receives a non-exclusive, perpetual licence to use the Deliverables produced during that period for the Client's own internal business purposes.

Our IP: We retain all intellectual property rights in our methodologies, frameworks, templates, tools, and processes used to produce the Deliverables. Nothing in these terms transfers ownership of our pre-existing or independently developed intellectual property to the Client.

Portfolio use: We reserve the right to reference the engagement (including the Client's business name and industry) in our portfolio, case studies, and marketing materials, unless the Client requests otherwise in writing.

7. Confidentiality

We treat all Client information shared during an engagement as confidential and will not disclose it to third parties without the Client's consent, except where required by law. This obligation survives termination of the engagement. The Client acknowledges that general knowledge, skills, and experience gained during an engagement remain ours to use freely.

8. Limitation of liability

To the maximum extent permitted by law, we are not liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with the Services, including but not limited to: loss of revenue, loss of profit, loss of business or anticipated savings, loss of data, loss of goodwill, business interruption, or any other commercial or economic loss, regardless of whether we were advised of the possibility of such damages.

Our total aggregate liability in connection with any engagement, whether in contract, tort (including negligence), or otherwise, shall not exceed the total fees actually paid by the Client for the billing period in which the claim arose.

The Deliverables are provided on an "as-is" basis. We do not warrant that the Deliverables will achieve any particular business outcome, increase in revenue, reduction in cost, or other specific result. The Client is solely responsible for how they use, implement, and act upon the Deliverables.

We are not liable for: any decisions the Client makes based on the Deliverables; the Client's implementation (or failure to implement) recommendations; the performance, availability, or suitability of any third-party tools, platforms, or services referenced in the Deliverables; any loss arising from the Client providing inaccurate, incomplete, or misleading information; or any action or inaction by the Client's employees, contractors, or other third parties.

9. Indemnification

The Client agrees to indemnify and hold us harmless from any claims, losses, damages, liabilities, and expenses (including legal fees) arising from: the Client's use of the Deliverables; the Client's breach of these terms; any third-party claims relating to the Client's business operations; or any dispute between the Client and their customers, employees, or partners.

10. No professional advice

Our Services constitute business consulting only. Nothing in the Deliverables or our communications constitutes legal, financial, tax, accounting, or other professional advice. The Client should seek independent professional advice before making decisions based on our Deliverables.

11. Force majeure

We are not liable for any failure or delay in performing the Services caused by circumstances beyond our reasonable control, including but not limited to natural disasters, pandemics, government actions, internet outages, or third-party service failures.

12. Termination

Either party may terminate an engagement by providing written notice before the next billing period. We may immediately terminate an engagement if the Client breaches these terms, engages in conduct that we reasonably consider harmful to our reputation, or fails to make payment when due. Upon termination, the Client receives Deliverables completed up to the termination date. No refunds are issued for the current billing period except under the first-week guarantee (Section 4).

13. Dispute resolution

Any disputes arising from these terms or the Services shall first be addressed through good-faith negotiation. If unresolved within 30 days, the dispute shall be submitted to mediation in Sydney, New South Wales, Australia. These terms are governed by the laws of New South Wales, Australia, and both parties submit to the exclusive jurisdiction of the courts of New South Wales.

14. Severability

If any provision of these terms is found to be invalid or unenforceable, the remaining provisions continue in full force and effect.

15. Amendments

We reserve the right to update these terms at any time. Changes take effect upon posting to this page. Continued use of the Website or Services after changes are posted constitutes acceptance of the updated terms.

16. Contact

For questions about these terms, contact us at hello@peterjopy.com.

Terms of Service